Common Questions

Find answers about our formulas, delivery standards, and sustainability efforts. Transparency is our baseline.

Product Safety Ingredients Dosage Shipping Returns

Our formulas are manufactured in the EU under strict GMP (Good Manufacturing Practice) standards. We don't just rely on supplier certificates; every batch undergoes independent third-party testing for purity, potency, and heavy metals.

We align strictly with EFSA (European Food Safety Authority) guidelines to ensure every claim is backed by rigorous scientific evidence, not marketing trends.

We specifically select Magnesium Bisglycinate for its high bioavailability and gentle profile. Unlike cheaper forms like magnesium oxide, bisglycinate is absorbed efficiently by the body and is far less likely to cause digestive discomfort.

This decision reflects our "Intention" layer—choosing forms that work with your physiology, not just filling a capsule.

We ship globally from our European logistics center. Standard shipping times are:

  • Europe: 2–4 business days
  • UK: 3–5 business days
  • USA & Canada: 5–8 business days
  • Rest of World: 7–14 business days

All orders include tracking so you can monitor your package from our door to yours.

Consistency is key for long-term health. We recommend taking your supplements at the same time each day to build a habit. Most of our formulas are designed to be taken with a meal to maximize absorption and minimize any potential stomach sensitivity.

Please refer to the specific "How to Use" section on each bottle label for precise instructions tailored to that formula.

Yes. All JAnno formulations are 100% vegan. We use plant-based capsules (cellulose) rather than gelatin.

We also strictly avoid the most common allergens: no gluten, no soy, no dairy, and no artificial preservatives. Our facility follows strict cross-contamination protocols to ensure purity.

We stand by the quality of our science. If you are not satisfied with your purchase, you may return unopened bottles within 30 days of delivery for a full refund.

For opened products, please contact our support team. We handle these on a case-by-case basis to ensure fair resolution while maintaining our safety standards.

Yes. We believe in building for the future. Our bottles are made from amber glass, which protects the ingredients from UV light and is infinitely recyclable. Our caps are aluminum, and our shipping boxes are made from recycled cardboard with biodegradable inks.

We avoid single-use plastics in our primary packaging entirely.

While our ingredients are natural and generally safe, interactions can occur. If you are currently taking prescription medication or have a pre-existing medical condition, we strongly recommend consulting your healthcare professional before adding any new supplement to your regimen.