Privacy Policy

Introduction to Our Privacy Policy

At Jano, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of data when you visit our website at jano.com, purchase our vitamins and mineral supplements, or interact with our services. We believe that trust is fundamental to our mission of delivering quality health and wellness products to customers worldwide. By using our website and services, you acknowledge that you have read and understood this policy.

Information We Collect and How We Use It

We collect information to provide you with the best possible experience when purchasing our vitamins and supplements, to process your orders, and to improve our products and services. The information we gather is used responsibly and only for purposes that benefit you and enhance our business operations.

• Information you provide directly: name, email address, shipping and billing address, phone number, payment information, product preferences, and any communications you send us regarding orders or customer support.
• Information collected automatically: IP address, browser type, device information, pages visited, time spent on our website, referring URL, and usage patterns through cookies and similar tracking technologies to enhance your shopping experience.
• How we use this data: processing and fulfilling your orders, managing customer accounts, sending order confirmations and shipping updates, providing customer support, personalizing product recommendations, conducting marketing campaigns (with your consent), analyzing website performance, preventing fraud, and complying with legal obligations.

Data Protection, Security, and Your Rights

Your privacy and data security are paramount to us. We implement comprehensive measures to protect your personal information and maintain your control over how your data is used. We are committed to complying with global privacy regulations including GDPR and CCPA, ensuring that your rights are respected at all times.

• Data sharing practices: We do not sell your personal information. We may share data with trusted third-party service providers (payment processors, shipping partners, email service providers) only as necessary to fulfill your orders and provide services. We require these partners to maintain strict confidentiality and security standards. We may disclose information when legally required by law enforcement or regulatory authorities.
• Security measures: We use industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers. Our website and systems are regularly monitored and updated to prevent unauthorized access. We maintain secure payment processing through PCI-DSS compliant providers. Access to personal information is restricted to authorized personnel only.
• Your privacy rights: You have the right to access, review, and request correction of your personal data. You may request deletion of your account and associated information, subject to legal retention requirements. You have the right to opt out of marketing communications at any time. You may withdraw consent for data processing where applicable. Residents of the EU and California have additional rights under GDPR and CCPA respectively, which we fully respect and support.

Policy Updates and Contact Information

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the effective date at the top of this policy and, where appropriate, by sending you a notification email. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at privacy@jano.com or write to us at our registered office. We are committed to responding to your inquiries promptly and working with you to resolve any privacy concerns. Your feedback helps us continuously improve our commitment to data protection and customer trust.